PURCHASE AND SHIPPING TERMS
Thank you for shopping with TBR The Label. We would like you to read our Purchase and Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) from our website.
Your order signifies your agreement to be bound by these Purchase and Shipping Terms, which constitute the agreement between The Blonde Republic (ABN: 23 118 790 160) trading as TBR THE LABEL E-Boutique (we, us, our or TBR THE LABEL) and you.
You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, TBR THE LABEL is not obliged to re-send the order to the correct address at our own expense.
All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST. Costs relating to international orders will be calculated via our integrated currency converter. The actual international currency conversion that you are charged via your bank may vary.
We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.
TBR THE LABEL accepts payment via credit card (Visa/Mastercard) and Paypal.
After you make payment for your order, we will email you an invoice, which confirms receipt of your order.
We recognize that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
We do not store your credit card details at any time so consumer confidence and satisfaction is assured.
By agreeing to these Purchase and Shipping terms, you also consent to receive further electronic communications from us in relation to the The Blonde Republic business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. Simply email us at firstname.lastname@example.org.
PROCESSING OF ORDERS
We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland.
We will provide you with a tracking number once we have shipped your order to you.
Shipping will be via Australia Post Standard or AUSPOST Express if selected.
Orders placed on a business day before 3pm (Brisbane time) are usually shipped that day, or within the next 48 hours. We cannot guarantee delivery times, however, you should receive your delivery within 2-7 days standard shipping or 1-3 days express.
We ship to all international destinations.
International delivery times are 5-30 days depending on your location and selected shipping method. If you have not received your ordered items within this timeframe, please email us your full name and order number and we will investigate on your behalf.
CANCELLATION OF ORDERS
TBR THE LABEL may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
PRODUCTS MISSING FROM AN ORDER
Should a Product be missing from an order when received, please contact us at email@example.com with the order number and the product code or product name of the Product you ordered, and we will make the appropriate investigations.
The Blonde Republic reserves the right to not be held responsible for orders lost by Australia Post or DHL. After your order leaves The Blonde Republic warehouse, it is held responsible by the postal service. Occasionally Australia Post and DHL do lose packages, which is unfortunately out of our control. Please let us know if this occurs and we will do our best to undertake the appropriate investigations, however it is not guaranteed that they will be able to locate your missing parcel.
RETURN / EXCHANGE OF PRODUCTS
Any return of Products to us by you will be governed in accordance with our Returns / Exchanges Policy.
The laws of Queensland, Australia govern these Purchase and Shipping Terms.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Blonde Republic, 26 Dell Street, Rochedale, QLD 4123.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: The Blonde Republic, 26 Dell Street, Rochedale QLD 4123.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.