After receiving your TBR THE LABEL products, you want to ensure they remain in the best quality possible! Keep these few things in mind: and your garment will remain in prime condition – ready for an emergency outfit change at any time!
- DO NOT: leave in direct sunlight- this will alter and fade the colour of your garment.
- DO: wash in cold water – this will ensure your garment does not undergo potential heat damage from hot water.
- DO: lay flat out of direct sunlight to dry – laying your garment out flat will help it to dry quicker, and help protect it from getting misshapen.
- DO NOT: tumble dry: tumble drying will bring unnecessary heat into the fabric of your garment and possibly shrink it. Dry cleaning is okay however!
- DO: store in a cool, dry place – this will keep your garment protected and away from potential moisture / heat damage.
SHIPPING – PLACES, TIME, PRICING
Everything you need to know about the WHERE, WHEN and HOW!
STANDARD: 2 – 7 BUSINESS DAYS
AUSPOST EXPRESS: 1 – 3 BUSINESS DAYS
REST OF WORLD
DHL : 1-3 BUSINESS DAYS
SHIPPING – QUESTIONS AND QUERIES
Have more questions regarding your order? Find your answer below! Still unsure? – email us at email@example.com and we’ll get back to you within 48 hours!
Q: When will my order be shipped?
A: All orders will be shipped within 1-3 business days after your order is processed through the e-boutique.
Q: Do I need to sign for my order when it arrives?
A: If you’re ordering from outside Australia and have selected DHL EXPRESS Shipping – Yes you will be required to provide a signature upon delivery. If you’re ordering from within Australia OR have selected standard delivery, then a signature will not be required upon delivery.
Q: What happens if I’ve selected DHL EXPRESS but I’m not home when my parcel arrives?
A: In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
Q: What if I receive my order and want to return / exchange it?
A: Keep scrolling down to our RETURNS / EXCHANGES POLICY to find your answer!
RETURNS / EXCHANGES POLICY
Wish you could go back in time and get the right size, colour, or change your order? See our answers to all your RETURNS and EXCHANGES queries below! Still unsure? – email us at firstname.lastname@example.org and we’ll get back to you within 48 hours!
Q: What do I do if I want to RETURN my order?
A: TBR THE LABEL does not accept outright returns. You can however send your item back to us, on the conditions that the garment is not worn, the garment is not damaged and the tag has not been cut off the garment. In this instance, you can either EXCHANGE your item for an item of the same price, OR return your item in exchange for store credit.
Q: What does an EXCHANGE FOR ANOTHER ITEM ENTAIL?
A: Exchanges for another item will be accepted with 7 DAYS of delivery. Returning your item in pursuit to exchange it for another requires you to post your non-worn, non-damaged item with its tag still on to 26 Dell St, Rochedale (4123), Brisbane, QLD, AUSTRALIA.
It will be your responsibility to post your item back to us and pay for postage. Upon sending us your item, please send us an e-mail to email@example.com which clearly states your order date, name and number. Within this e-mail, please include information regarding the item you’re wishing to exchange for.
If the item you want in exchange is the same price – great! We’ll send you your exchange item back using standard delivery. We do not use express shipping for any returns / exchanges. You will not have to pay for shipping for exchanges.
If the item you want in exchange is less than your original item – we’ll send you your exchange item using standard delivery, and provide you with credit in the amount of the difference between the two items – for your next order!
If the item you want in exchange is more than your original item – we’ll send you your exchange item using standard delivery, and require you to pay the difference.
Q: What does an EXCHANGE FOR STORE CREDIT ENTAIL?
A: Exchanges for another store credit will be accepted with 7 DAYS of delivery. This is a good option if you’re unsure of an item you’d want to exchange for – and want to save money on your next purchase. Returning your item in pursuit to exchange it for store credit requires you to post your non-worn, non-damaged item with its tag still on to 26 Dell St, Rochedale (4123), Brisbane, QLD, AUSTRALIA.
It will be your responsibility to post your item back to us and pay for postage. Upon sending us your item, please send us an e-mail to firstname.lastname@example.org which clearly states your order date, name and number. Within this e-mail, please clearly state the fact that you are wishing to return your item in exchange for store credit and not another item.
After this, we will provide you with credit on your next order in the amount of THE CLOTHING in your original order, NOT INCLUDING the shipping method you purchased. You will still have to purchase shipping as part of your next order.
Q: What happens if I have received the wrong size, wrong colour, faulty or incorrect item?
A: If you believe you have received a faulty or incorrect item please email us at email@example.com within 3 DAYS of receiving your item, to ensure we can organize to send you back your desired item.
Q: Does all this information apply to sale items too?
A: Unfortunately not. TBR THE LABEL does not offer any refunds / exchanges on sale items.
BUSINESS AND COLLABORATIONS
Want to enquire about business and collaboration opportunities with TBR the label? Find your answer below! Still unsure? E-mail us at firstname.lastname@example.org and we’ll get back to you within 48 hours.
Q: I’m a blogger / influencer and want to collaborate with TBR, what do I do?
A: If you want to do a social media / event collaboration with TBR The Label, please e-mail email@example.com outlining your engagement, media kit and/or the event you wish to wear TBR The Label to. If you have a certain level of engagement, this may outline a paid collaboration, as well as receiving TBR The Label products. We will correspond with you about this via e-mail.
Q: I’m a blogger / influencer and want to attend and up and coming TBR event but didn’t receive an invite, what do I do?
A: It depends on what the type of event is / how many spaces we have left that will determine whether we can consider adding you to the event. If we have space we are more than happy to invite you to our event, particularly if you’re an influencer keen to support the TBR brand and join our family.
Q: I’m a business and want to collaborate with TBR, what do I do?
A: If you’re a business and want to collaborate with TBR at one of our events, or in a way which showcases your product, please e-mail firstname.lastname@example.org outlining what your business / product does, and how it could work with the TBR brand. In response, we will let you know all of our up and coming business opportunities, and we will correspond with you via e-mail about logistics, pricing / terms, and which opportunity is best for your brand!